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Frequently Asked Questions
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- How do I check out downloadable Audiobooks & Ebooks?
As a South Burlington patron, you can use your Library card to download free audiobooks and E-Books through Listen Up Vermont. Check out this information flyer on downloading audio. Click on your device below for instructions for downloading E-books.
Android device
Apple device
Kindle
Nook
- Who may obtain a library card at the South Burlington Community Library?
Any legal resident of South Burlington over the age of five may obtain a resident library card which also serves as a homecard. Non-residents (outside of the homecard system) and temporary residents may obtain cards valid only at the South Burlington Community Library for a fee of $10 per year. Children 16 years and under must have a parental signature on their registration form.
- What do I need in order to obtain a library card?
Identification that clearly shows your name and current legal address. Non-residents also need to show a valid card from their own library.
- May I use my South Burlington resident library card at other libraries?
Yes. Any South Burlington resident in good standing may use his/her updated library card at the other sixteen Chittenden County libraries that are part of the Homecard System.
- How else can I get a book that the South Burlington Library does not currently own?
If
the book you need was published less than six months ago, fill
out a request form for the Director to consider
purchasing. If it was published more than six months
ago, fill out an Interlibrary Loan Request form.
- How do I know if the Library has a particular book?
Our
online catalog can be accessed from any computer in the Library or
through the Library web page. The catalog will say if the book is available in the
Library or checked out. You may also ask for assistance from a librarian to find books or to show you how to use the online catalog when you visit the
Library.
- How do I put a reserve on an item?
Call the library to place a hold or ask to place a hold at the Circulation Desk when you visit.
- How many items may I take out from the Library?
There is a limit of six books-on-CD. Temporary cardholders have a limit of 5 items. There are no other restrictions on the number of items to patrons in good standing.
- May I renew a book over the phone?
Yes, you may.
You may also renew your checked-out
books through this website. First, select the Catalog Tab on the Library homepage and then the Create Account button on upper right hand corner of the screen.You will need to enter your full barcode that can be located on the back of your South Burlington Community Library card as well as your last name. Select Next button and fill in fields as requested. As long as no other patron is waiting for the item, you may renew three times either in person, through this website or by calling the Library. Best seller/reserve books may not be renewed.
- If I returned a book why do I have a fine?
The item was returned but was returned late.
- If I am infirmed and cannot physically get to the Library, how can I obtain books or other items?
Call the Library to speak to our outreach personnel to set up home delivery and pickup.
- Where can borrowed Library materials be returned?
Library materials may be returned to the circulation desk, our outdoor book return, and Hannafords on Shelburne Road, South Burlington. Any items that you have taken out at a Homecard library must be returned directly to that library.
- What phone number do I call if I would like to reserve the conference room located in the Library?
The Library Conference Room is scheduled through the South Burlington School District. The person to call is Jessica at 652-7533.
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